Major Responsibilities

• Treat safety and environmental compliance as a top priority in all activities.
• Develop and maintain a good understanding of Seapeak business processes, vessel operations and maintenance activities relevant to supporting NS Enterprise.
• Act as first-level support for PMS and Hull Manager queries, providing guidance and troubleshooting as required.
• Carry out NS system administration, including the creation and management of seafarer NS user accounts.
• Troubleshoot issues relating to equipment, spare parts, inventory and counters, escalating system-related issues to IT where appropriate.
• Submit support requests and report NS application errors and system issues as required.
• Ensure NS documentation and guidance accurately reflect the procedures followed onboard vessels and within the office.
• Conduct NS user training as required.
• Manage SSRS report subscriptions and associated administration.
• Support the Advanced User in assessing new ABS-NS software releases, upgrades, hotfixes and patches, including upgrades to the NS Enterprise production vessel environment.
• Coordinate system testing with the Advanced User and report identified issues to IT.
• Carry out functional and release-note testing for NS Enterprise upgrades and changes.
• Ensure all system changes are carried out in accordance with Seapeak's Management of Change (MOC) procedure.
• Review standard jobs and maintenance strategies against applicable legislative requirements, Seapeak's Safety Management System and manufacturers' guidelines, implementing approved changes within NS.
• Support special projects, including dry-dock standard jobs and Hull Manager preparation.
• Support the Operations Team with dry-dock planning and execution, including assisting with the compilation of specifications within NS, carrying out yard cost comparisons and acting as cost controller when required.
• Escalate and review NS administration concerns with the line manager as appropriate.
• Undertake other duties, responsibilities and activities that may reasonably be assigned in line with the requirements of the role.

Requirements (Knowledge, Skills & Abilities)

• Have strong marine engineering background in training and work experience.
• Demonstrates analytical, problem solving, time management, decision making, and research skills.
• Have the ability to respond positively to customers in an effective manner.
• Have extensive knowledge of planned maintenance processes, business processes, NS system overall, and modules used.
• Excellent interpersonal and communication skills.